Returns & Refunds Policy
Your satisfaction is our priority. If your Zelyn Beauty order doesn't meet your expectations, we're here to help. Please review our return and refund guidelines below for a smooth and hassle-free experience.
7-Day Return Window
Eligible products may be returned within 7 days of delivery, provided they are unused, unopened, and in their original condition.
- Return request must be submitted within 7 days.
- Product must remain unused and sealed.
- Original product packaging is required.
- Proof of purchase or order number is mandatory.
Return Eligibility
To ensure product safety and hygiene, only qualifying items are eligible for return.
- Products must be unused and unopened.
- Damaged, defective, or incorrect items qualify for replacement or refund.
- Used or tampered products cannot be returned.
- Clearance, promotional, or final sale items are non-returnable.
Quality Assurance
Every Zelyn Beauty product undergoes strict quality checks before shipment.
- Every order is inspected before dispatch.
- Packaging damage during transit should be reported immediately.
- Products damaged after delivery are not eligible.
- Opened hair care products cannot be returned due to hygiene standards.
Refund Process
Once your return is approved, we process your refund as quickly as possible.
- Refunds are issued to the original payment method.
- Processing usually takes 5–7 business days.
- Shipping charges are non-refundable unless the error is ours.
- You'll receive an email confirmation once your refund is completed.
Need to Start a Return?
Our Customer Support team is ready to assist you through every step of the return process. Simply contact us with your order number and reason for the request, and we'll work to resolve your issue promptly and fairly.
CONTACT CUSTOMER CARE